The Employees Provident Fund Organization (EPFO) has launched the WhatsApp Helpline Service for immediate resolution of complaints from its subscribers (Grievance Redressal). The Union Ministry of Labor said the facility was different from the EPFO's platform for redressal of grievances received from other channels. EPFO's online grievance redressal portal, CPGRAMS, social media platforms Facebook and Twitter and 24-hour working call center solves the problem of subscribers.
Subscribers can speak directly to the EPFO's regional offices
According to the Ministry of Labor, EPFO has launched a WhatsApp-based helpline and grievance redressal system to make the lives of its members easier. The purpose of this measure is to ensure that services are delivered to the appointees without any interruption during Covid-19. With this initiative, PF shareholders can communicate directly with the EPFO's regional offices on an individual level. WhatsApp helpline services have now been launched in all 138 EPFO regional offices. Any concerned party can complain about EPFO related services through WhatsApp message to the helpline number of the regional office related to their PF account.
IMPORTANT LINK..
WhatsApp numbers at the regional office were published on the official website
The WhatsApp helpline numbers of the regional offices have been released on the official website of the EPFO. The purpose of this EPFO helpline is to make stakeholders self-reliant by adopting digital platforms. It also aims to end their reliance on intermediaries. A separate team of experts has been formed in each regional office to resolve complaints quickly and get answers to questions asked by WhatsApp. Let us say that this helpline has been very popular since its inception.
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October 15, 2020
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